The Firmware Page

Hello every body,

I search a firware of Matshita DVD multi recorder UJ-831D, driver version : 5.1.2535.0
Where can I download the update ?

Regards,

me too....

Hi guys,

I bought a notebook Asus with a Matshita DVD multi recorder UJ-831D, but I have some problem with TDK DVD+R and Budget DVD-R. So I'm looking for a new firmware, but I don't find it, can you help me?

thanks a lot,
Good bye

Hi,

I also got a Asus notebook with this Matshita UJ-831d dual layer drive.
I've just tested DVD-R burning with Samsung Pleomax DVD-R 4x media, but it fails at around 70%, with hardware error (Tried Nero, Deep Burner, and Burn4Free). Is it the Samsung media, or is it really hardware error?

jabj, Norway

Me too!!

I've got an Asus notebook too with the UJ-831D. And I've some pb too.

My budget DVDs work fine, but I can't burn in full speed with any support. With Verbatim or Budget DVD, I can burn only in 4 or 5 x, and the buffer of the burner goes down, up, down... But the nero buffer doesn't move.

I modify the registry to view the real burning speed in nero, and with CD I burn at 12x maximum (philips CD) and with DVD 5x (Verbatim and Budget).

I ask to Asus France and they answer "search the web or the burner manufacturer site". But on the matsushita site, they say for UJ-831, all upgrade or firmware update, ask to the notebook manufacturer.

I can't find anywhere a firmware or a site which speaks about this burner support.

So please if anyone have a link or a file !!!!

Rule #1: Use cheap media and you'll get cheap results!

I don't think verbatim or philips are cheap media. Budget, OK, very cheap media. But I have the same problems with Verbatim.

I changed to Samsung DVD+R media, now it works fine with my UJ-831d

jarle

I asked to Asus Italy a week ago but I have not an answer....I'll try again.

I have no problem with DVD-R and DVD-RW, I tried different (cheap) brand and all worked fine..only with Budget DVD-R 4X I have got problem...but it's normal : Rule#1...(the Budget is too cheap )

As DVD+R I tried only TDK, (TDK002; Item code : DVD+R47CBEC25)...now TDK are chepear than Verbatim, but I don't think they are so cheap media. (A friend of mine did a test : TDK+R Vs. Verbatim DVD+R 8X with "nero CD-DVD speed" and TDK won ... )

How can I contact matshita-matshushita?
I found some sites but I'm not sure that it's correct site...there sell PLC

Bye

Contacting Matshita/Matsushita/Panasonic directly will problably give nothing.
If you have an ASUS Computer/Laptop you should contact Asus because the drive inside is an OEM drive then - the support has to come from Asus. Matshita ... will deny any kind of support in that case.

Hi there... i have an asus notebook with the damned uj-831d inside..
I searched on asus site any firmware update for this drive, but I haven't find anything.. anyone know where to find (if exist) a firmware upgrade for this drive? Thanx in advance..

My problems are with Ritek g05 and g04...

Asus answer me that I have to ask directly with Matshita/Panasonic.

But Matshita say "no support for this drive, see with your notebook manufacturer".

Let's hope another laptop brand use this drive and provide any firmware update compatible with asus "OEM" drive.

I'm also looking for e newer firmware for this drive, i tried different kind of dvd's but all with different problems:

nashua 1x -r: unspecified target error
philips 8x +r: could't perform disc at once (and burning at max 4 speed)
sony 8x +r: works but only at 2,4 speed
TDK 4x +r: works at 4x
Sony 1x -rw: ? error

Asus tells me that the problem is with nero, that the problem should be solved with a nero update.. (but my nero is already updated to the latest version (6.6.0.6 reloaded) (this was an answer from someone from the RMA service). I also send a support question on the site but no reply yet.
I Also tried to contact matshita, but they send me back to asus, i replyed to that mail that i know that thay are the ones that make the new firmwares, and not asus.. but still waiting for the next reply.

I also have a contact with another NB manufacturer who uses matshita who i've contacted for a newer firmware, but the first answer from him was a 831s firmware and not the 831d, so still waiting for an answer on that one.


So i've tried 3 different ways, and none of them succesfull so far.... Maybe we should all stalk asus and matshita with mails

I'll keep you all informed about the progress.

if you search google for this drive, you also find people with toshiba and acer notebooks with this drive, so maybe we can try it with one of those manufacturers...

Yes I've seen that, but when I go on the sites, I don't fond any info about UJ-831D firmware.

A lots of people have trouble with this drive, so let's hope matshita will make a new firmware.

I got a new answer from someone from the RMA serivce of Asus, he said he could help me because it's a new drive and he doesn't have any information about it....?

I wonder how it works, Matshita sends you to the notebook manufacterer, and they don't know anything... I'm gonna stalk Matshita untill they send me a new firmware, they must have one, I've never seen a drive brand that doesn't make new firmwares.

Maybe they didn't understand what kind of drive we're talking about, I believe that Matshita also makes the internal things for NEC drives and NEC does make their own firmwares.

But theses notebook drives are completely ready when they are shipped to the notebook manufacterer.....


Anyone else wanna give a try mailing Matshita?? Here is their support adress: device_tsupport@pcc.mei.co.jp

OK I'm going to send an e-mail now to matshita and explain the problem too.

If many people write to matshita, they may do something.

Hi,

I've send an e-mail to matshita, I post the mail and the answer.

I'm going to send the same thing to asus support here in France.

Dear Customer
Received your e-mail regarding UJ-831.

We are one of the OEM optical disc drive manufacturer.
And, we supply Internal Drive to various PC manufacturer
as OEM product.
PC manufacturer install our optical disc drive into their
PC with their exclusively designed hardware and fine tuned
software.

As the results, specifications of our OEM optical disc drive
vary according to PC manufacturer.
That is why PC manufacturer control all technical supports
such as repairment or firmware issue.

We would like to request you to contact with support center
of your PC manufacturer.

Sincerely,
----------------------------------------------------------
Panasonic Communications Co., Ltd.
Devices and Components Company
E-Mail: device_tsupport@pcc.mei.co.jp
http://panasonic.co.jp/pcc/en/index.html
----------------------------------------------------------




-----Original Message-----
From: d dot garessus [mailto:d dot garessus@ch-pontarlier dot rss dot fr]
Sent: Thursday, February 03, 2005 12:02 AM
To: device_tsupport@pcc.mei.co.jp
Subject: firmware request UJ-831D


Good-afternoon.

I've purchased an Asus notebook with your UJ-831D Drive inside.

I've some problems with the drive. My Burning software (NERO 6.6.0.6) says 8x
burning speed, but I can only burn in 4 X and the hardware buffer of the drive
goes down and up and down.... (It takes more than 22 minutes to burn a 4.7 GB
DVD)

Same thing with CD (philips 52 X) I can only burn them in 12X instead of 24X

I don't think that it come from the DVD or CD it's not cheap media.

I hope that a new firmware improve these problems.

I hope that you can help me because Asus, the notebook manufacturer answer me
that "They can't provide firmware for the drive, ask Matshita !!!"

My drive is in 1.00 firmware.

Thanks

Hi there,

I've sent an e-mail to asus France, they answer me that they're goind to view with panasonic and try to find a solution.

But 5 days after no news.

And you nilz, any news ????

Hi there!

I have the same problem!

I have an acer 4002Wlmi laptop with an Matshita UJ-831D. It seems I cannot find any firmware for this dvd burner model!

I can burn CD-R so far, and DVD+RW (only tried Sentinel brand with no problems). But when burning DVD-R I get an "unspecified target error" (tried "Sentinel" and "TDK" brand).

I'm gonna fill Matshita with mails requesting a firmware!

Tanx!

OK I've send an e-mail to asus support, and they answer me that they make some test in Taiwan.

So wait and see.

Hi there!

I have an ASUS M6 laptop with an Matshita UJ-831D.

I have the same problem with DVD-R when burn with nero 6.6.0.6, while with DVD+R, DVD+RW and CD-R all seems OK.

I'll try to contact ASUS support for a firmare upgrade

Tanx!

Yep, I believe that Panasonic don't give a damn about their customers. I e-mail them asking for help or firmware, and the reply was exactly as posted before:

Dear Customer
Received your e-mail regarding UJ-831.

We are one of the OEM optical disc drive manufacturer.
And, we supply Internal Drive to various PC manufacturer
as OEM product.
PC manufacturer install our optical disc drive into their
PC with their exclusively designed hardware and fine tuned software.

As the results, specifications of our OEM optical disc drive vary according to PC manufacturer. That is why PC manufacturer control all technical supports such as repairment or firmware issue.

We would like to request you to contact with support center
of your PC manufacturer.

Sincerely,
----------------------------------------------------------
Panasonic Communications Co., Ltd.
Devices and Components Company
E-Mail: device_tsupport@pcc.mei.co.jp
http://panasonic.co.jp/pcc/en/index.html
----------------------------------------------------------


-----Original Message-----
From: Diogo Miguel Juiz Ferreira [mailto:diogo-m-ferreira@telecom.pt]
Sent: Monday, February 14, 2005 10:17 PM
To: device_tsupport@pcc.mei.co.jp
Subject: MATSHITA UJ-831D


Hello,

I recently bought a laptop Acer 4002 WLMi with a Matshita uj-831D inside. I can burn DVD+RW and CD-R, although only with 8x speed maximum in CD-R. When trying to burn DVD-R, it always fails at about 70% with different burning applications, and different brand, and also at different burning speeds or compilations. I always receive an

And here's another one... This guys are nothing but a bunch of incompetents: