Hi everyone, great discussions for the poor guys like me:) If you can also suggest me something it would be great.
For your info. I am posting my correspondance with the Toshiba Europe support centre. Might be useful. I saw a smilar posting before but this is sllightly different. and if you can suggest me any solutions it's much appreciated. As you see toshiba support gave up helping me.
I really don't want to try to hotswaping the drive coz I am afraid of burning my board.
I will try to find an IDE adaptor but I don't think it will solve my problem, as the DVD is not recognized any how...
The different problem is this: in most of the postings the board/bios recognizes the dvd as Slave or master. mine: nothing! check out the msgs below.
Anyways if you can help you will make me save 450US$. (Can you beleive they charge 450US to replace a SD-C2512 with a new one!!!!!!)
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Dear Mr Hepcanli,
thank you for contacting Toshiba Technical Support.
In case the drive is not recognized at all, we have to assume a defect. Please contact your dealer for repair.
If you have any questions regarding this issue, please feel free to contact me.
Regards
Technical Support
Toshiba Europe GmbH
Storage Device Division Hotline
-------------
"Emre Hepcanli" <ehepcanli@hotmail.com>
03/24/2004 04:25 PM
cc:
emre.hepcanli@snclavalin.com Subject: RE: Toshiba Europe Storage Device Division [freudeno] [Virus checked]
I tried as you said, extracting the files in to a bootable floppy disc,
taking out the hard drive, keeping the DVD, and restarting with the boot
floppy disc, and run teh command "update.bat". I received the same msg.
Just in case I tried this way also; by disconnecting the DVD, but no changes at
all.
while I do these computer still searches for the DVD.
Regards
Emre
----Original Message Follows----
To:
ehepcanli@hotmail.comSubject: Toshiba Europe Storage Device Division [freudeno]
Date: Wed, 24 Mar 2004 16:16:49 +0100
Dear Mr Hepcanli,
thank you for contacting Toshiba Technical Support.
If you are disconnecting all drives, then update.bat for sure will see no
drive.
When I said disconnecting harddrive, that meant that DVD is still
connected in order to be flashed.
If you have any questions regarding this issue, please feel free to
contact me.
Regards
Technical Support
Toshiba Europe GmbH
Storage Device Division Hotline
Internet:
http://www.toshiba-europe.com/storage---------------------------
"Emre Hepcanli" <ehepcanli@hotmail.com>
03/24/2004 09:15 AM
cc:
Subject: RE: Toshiba Europe Storage Device Division
[freudeno] [Virus checked]
Thanks for your previous advice. I followed as instructed. I also removed
teh DVD, HDD and tried to do it again but evey time I tried to run the
"update.bat" I received this error msg:
<Primary>
0: (Master) Not Connect
1: (Slave) Not Connect
<Secondary>
2: (Master) Not Connect
3: (Slave) Not Connect
Thus, I couldn't flash it. Any other solutions would be much apreciated.
Here's an additional information you might be intersted. As I previously
said the CD rom wasn't working by any means i.e. DVD doesn't read the
recovery CD at start up, and the tray wouldn't open in windows. However
this
strange thing happened: By chance the system went to stand by, and when I
returned to windows DVD tray was working. if I open the tray and close, it
flashes couple of times, I think tries to read but nothing happens. It
still doesn't read anything. maybe this may help.
Looking forward your suggestions for a solution.
Regards
Emre Hepcanli
----Original Message Follows----
To:
ehepcanli@hotmail.comSubject: Toshiba Europe Storage Device Division [freudeno] [Virus
checked]
Date: Tue, 23 Mar 2004 15:12:46 +0100
Dear Mr Hepcanli,
thank you for contacting Toshiba Technical Support.
Flashing of the firmware can be also done disconnecting harddrive, drive
now will be recognized, flashing, reconnecting harddrive.
Instructions:
Make Bootable Floppy Disk
Extract / copy all files in the ZIP file onto Boot Disk
Reboot PC with Boot Disk inserted.
For SCSI drives you MUST have an ASPI manager loaded in your CONFIG.SYS
(i.e. ASPI8DOS.SYS for Adaptec's AHA2940 SCSI card)
Type 'update.bat'
F/W will now be updated (you may be prompted to insert a disk, any CD will
do)
Wait for Flashing to finish.
Reboot PC
[Disclaimer]
Toshiba will not accept responsibility for any damages incurred due to use
of this software.
This software is provided 'as is' and should be used by technically
experienced persons only.
You are not entitled to modify, publish, copy or sell the software in any
way.
If you have any questions regarding this issue, please feel free to
contact me.
Regards
Technical Support
Toshiba Europe GmbH
Storage Device Division Hotline
Internet:
http://www.toshiba-europe.com/storageIn order to obtain the best support possible, please always reply with
history.
--------------
"Emre Hepcanli" <ehepcanli@hotmail.com>
03/22/2004 09:06 PM
cc:
Subject: RE: Toshiba Europe Storage Device Division
[freudeno] [Virus checked]
Thank you for quick response. The details for the firmware are listed
below.
If you could also tell me how to install this firmware I would be glad.
Please note that the DVD-Rom is not currently working, and if there is a
method I would prefer without conecting my DVD-Rom drive to another
computer
as I don't have another laptop to connect the driver.
Looking forward for the instructions.
Best Regards
Emre Hepcanl