The Firmware Page

I've recently purchased the above mentioned laptop and am currently experiencing problems with my DVD-RW. I've successfully burned about 7 DVDs and now the drive can't/won't detect commercial DVD, burned DVD, or blank DVD media.

It was recommended that I locate and download new firmware, but I'm definitely having a hard time locating firmware for the installed Pioneer DVR-K17A. I've searched all over the net with no luck. To make matters worse, my drive will/won't perform the following:

WILL read commercial audio CDs
WILL read burned audio CDs
WILL burn audio CDs
WON'T read commercial DVDs
WON'T read burned DVDs
WON'T recognize blank DVDs

Is it even possible for this to be a mechanical problem? If the laser is reading audio and operating normally, the same laser would read the video, correct? Anyway, any help in this matter from anyone will be greatly appreciated!

if its a new laptop, i would get it exchanged, there isn't any new firmware available

Nope, since this Laptop is kinda brand new, you should first contact the seller and the manufacturer about this problems.